AnsweringFour rings, then a real conversation
Set up per business with your own number, your greeting, your questions and your rules.
How it works
Set up per business: your number, your greeting, your questions, your urgent rules.
Your line stays yours
Calls ring your desks and apps exactly as they do today. Unanswered after four rings, or outside the hours you set, they forward to Workup Agent's number. If you prefer, we provision a number that Workup Agent answers first and you give that one out for after hours. Nothing changes for callers or for your team when they do pick up.
It answers and listens
A natural voice, your greeting, your business name, the caller's language kept. It asks who is calling and what it is about, and it answers questions from your own knowledge base: hours, locations, directions, what to bring, what happens next. Not from the open internet, and never advice it is not allowed to give.
It logs the call as it goes
The record is written in the first seconds of the call and updated as facts arrive, so a caller who hangs up early is still on file with a number to call back.
It takes the complete message
The reason for the call, the details you require, the best number and time for a callback, read back to confirm. If someone asks for a person, it explains the team is on other calls, takes the full message and promises the callback.
Urgent goes to a person
Matters you define as urgent are transferred live to the on-call phone you choose. Everything else is a promised callback with an alert behind it.
Your team hears within seconds
An email with the caller, the reason, the questions asked and the transcript. Where your CRM, scheduling or intake system is connected, the request lands there too.
The day closes with a log
A daily call log lists every call, who needs a person and why, so nothing waits for someone to remember.
Answering service or Workup Agent
The same job, done differently: one takes a message, the other runs the conversation and writes the file.
| Phone answering service | Workup Agent | |
|---|---|---|
| Answers after hours | Yes, an operator from a script | Yes, every call, every day, the same at 2am as at 2pm |
| Knows your business | What is on the script | Yes, from your own information |
| What it collects | Name, number, a short message | Who is calling and why, your questions in your order, best number and time, read back |
| Urgent calls | Paged by the operator | Live transfer to the phone you choose for what you define as urgent |
| What you receive | A message to call back | An alert within seconds with the transcript, then a daily call log |
| Your website | Not covered | The same agent on every page, by chat or voice |
| Cost model | Per minute or per call, sold in blocks | One flat monthly plan |
It answers our own phone
Call it, text it, and judge for yourself. The same setup, with your number, your greeting and your rules, is what a business gets.
- Micronetbd runs Workup Agent on its own main line: call (609) 435-1960, let it ring past four rings, and the agent takes your message while our team gets the alert
- Where connected, the message lands in your CRM or intake system: Lead Docket, Litify, Salesforce and others
- Never gives legal or medical advice; the limits are written into the agent
- Answers the phone and the website with the same information and the same rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
Put an answering service on your New Jersey line this week
Thirty minutes on a call. Bring your greeting, your hours and the five questions callers ask most, and we will show you the phone conversation and the alert your team receives.