AnsweringAnswering service questions, answered plainly
What New Jersey businesses ask before they put the agent on their line.
Is Workup Agent a replacement for an answering service?
Yes, for businesses that want the call answered, the questions answered and the message written properly rather than a note to call back. It answers your line after a set number of rings or on a number we provision, and it answers your website 24/7. Businesses that keep a live service for some hours can forward the rest to Workup Agent.
Is it really based in New Jersey?
Yes. Micronetbd Inc is at 4 AAA Drive, Suite 205, Hamilton, NJ 08691, and has been there since 2012. Setup is done with you by our team, and the office line (609) 435-1960 reaches a person during business hours.
What does my team get?
An alert within seconds of each call and each website conversation: the caller's name, number and company, the reason, the answers in your order, the questions they asked and the transcript, plus a daily log of every call. It arrives by email and, where connected, in your CRM or intake system.
Can it answer questions, or only take messages?
Both. It answers from your own knowledge base (hours, services, directions, what happens next) and takes the message for anything it cannot answer. It never gives legal or medical advice.
Does it cover the website as well as the phone?
Yes. One script tag puts the same agent on every page of your site, by chat or voice, with the same knowledge and the same rules as the phone.
Does it use our existing phone number?
Yes. Your phone system forwards unanswered or after-hours calls to Workup Agent's number, so nothing changes for callers or for your team when they do pick up. Or we provision a number that Workup Agent answers first.
What happens when a caller wants to talk to a person?
It explains that the team is on other calls or away, finds out who they wanted and what it is about, takes the best number and time for a callback and reads the number back. Only matters you define as urgent are transferred live to a phone you choose. Every call is logged and your team is alerted.
How is it priced compared with an answering service?
Answering services are usually sold per minute or per call, in blocks, with a premium for nights and weekends. Workup Agent is quoted as a flat monthly plan rather than per call or per minute, so the cost does not rise with a busy month. Ask for the current plans on the walkthrough.
Can I hear it before committing to anything?
Yes. Call Pandoodle, our own AI receptionist, on (609) 834-3127, text it on (609) 945-6884, or call the Micronetbd office on (609) 435-1960 and let it ring past four rings. The same agent, with your name and your rules, is what goes on your line.
Put an answering service on your New Jersey line this week
Thirty minutes on a call. Bring your greeting, your hours and the five questions callers ask most, and we will show you the phone conversation and the alert your team receives.